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We strive to retain a loyal customer base so if you are dissatisfied in any way we want to know why. Please contact us so that we can address any concerns you may have.
Auto Parts Wholesalers Pty Ltd recognises shoppers have certain rights and supports these standards. The goods you buy must be safe, work the way they’re supposed to and must be the subject of accurate information.
Our merchandise is carefully inspected and packaged before it is dispatched to you. If for some reason you are not satisfied please follow these instructions.
You can seek a refund, exchange or credit if the product has a serious fault or shipping damage or doesn’t do the job it’s supposed to.
You may only return goods purchased from our web site that are pre-authorised for return by Auto Parts Wholesalers Pty Ltd. You can do this via our contact us facility or call us on (08) 8523 5888. These items will, pending an inspection, be subject to a refund, credit or exchange.
Claims arising from incorrect charges or supply of goods must be made within thirty (30) days of receipt of goods. Specially manufactured and ordered items are non-refundable.
Shipping fees are non refundable unless products are damaged during transit or faulty due to manufacturer issues.
Unfulfilled Orders. In the unforseen circumstances that an item you ordered is unavailable we will contact you with the expected delivery time and offer you an option of waiting for it, replacing your order with a similar product or receiving a refund.